Legal
Terms & Conditions
Last updated: March 2026
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These Terms form an integral part of the Contract. The Contract and these Terms are drawn up in the English language. We may unilaterally amend or supplement these Terms. This provision does not affect any rights and obligations arising during the period of validity of the previous version of the Terms.
As you are aware, we primarily communicate remotely. Therefore, our Contract is also concluded by means of distance communication, allowing us to reach an agreement without our and your simultaneous physical presence, and the Contract is thus concluded remotely in the environment of the online store, through the website interface (the “online store web interface”).
If any part of these Terms conflicts with what we have expressly agreed during the purchase process in our online store, such specific agreement shall prevail over these Terms.
1. CERTAIN DEFINITIONS
1.1. Price means the financial amount you will pay for the Goods.
1.2. Delivery Charge means the financial amount you will pay for the delivery of the Goods, including packaging costs.
1.3. Total Price means the sum of the Price and the Delivery Charge.
1.4. VAT means value added tax under the applicable legal regulations.
1.5. Invoice means a tax document issued in accordance with the Value Added Tax Act for the Total Price.
1.6. Order means your binding proposal to conclude a Contract with us for the purchase of Goods.
1.7. User Account means an account created on the basis of the information provided by you, enabling the storage of entered data and the history of ordered Goods and concluded Contracts.
1.8. You means the person purchasing through our online store, legally referred to as the buyer.
1.9. Goods means anything that can be purchased through the online store.
2. GENERAL PROVISIONS AND INFORMATION
2.1. Goods may only be purchased through the online store web interface.
2.2. When purchasing Goods, you are obliged to provide us with all information correctly and truthfully. We will therefore consider the information you provide in the Order to be correct and truthful.
2.3. Our online store also provides access to product reviews submitted by other consumers. We ensure and verify the authenticity of such reviews by linking each review to a specific order, which means that in our internal system we can see the associated order ID for each review and are therefore able to verify and demonstrate that the review comes from a real consumer.
3. CONCLUSION OF THE CONTRACT
3.1. The Contract may only be concluded in the English language.
3.2. The Contract is concluded remotely through the online store. You bear the costs of using distance communication means. However, these costs do not differ from the basic rate you normally pay for using such means (in particular internet access), so you should not expect any additional costs charged by us beyond the Total Price. By submitting the Order, you agree to the use of distance communication means.
3.3. In order for us to conclude the Contract, you must create an Order in the online store. The Order must contain the following information:
a) information about the Goods being purchased (in the online store, you indicate the Goods you wish to purchase by clicking the “Add to Cart” button);
b) information about the Price, the Delivery Charge, the method of payment of the Total Price and the requested method of delivery of the Goods; this information is entered during the creation of the Order within the user interface, while the Price, the Delivery Charge and the Total Price will be displayed automatically based on the Goods selected by you and the chosen delivery and payment method;
c) your identification and contact details required for us to deliver the Goods, in particular your first name, surname, delivery address, telephone number and e-mail address.
3.4. During the creation of the Order, you may change and check the entered data until the Order is completed. After checking the data, you complete the Order by clicking the “Place order” button. Before clicking the button, however, you must confirm that you have read and agree to these Terms; otherwise, it will not be possible to complete the Order. A checkbox is used for such confirmation and consent. After clicking the “Place order” button, all completed information will be sent directly to us.
3.5. We will confirm your Order as soon as possible after it has been delivered to us by sending a message to the e-mail address provided by you in the Order. The confirmation will include a summary of the Order and these Terms as an attachment to the e-mail. The version of the Terms effective on the date of the Order, i.e. the version attached to the confirmation e-mail, forms an integral part of the Contract. The Contract is concluded between you and us upon confirmation of the Order.
3.6. There may be cases where we are unable to confirm your Order. This concerns, in particular, situations where the Goods are not available or where you order a larger quantity of Goods than we allow. However, information on the maximum quantity of Goods will always be provided to you in advance in the online store and should therefore not come as a surprise. If any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the Contract is concluded at the moment you confirm our offer.
3.7. If an obviously incorrect Price is stated in the online store or in the Order, we are not obliged to supply the Goods to you at such Price, even if you have received the Order confirmation and the Contract has therefore been concluded. In such a situation, we will contact you without undue delay and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded at the moment you confirm our offer. An obvious error in the Price includes, for example, a situation where the Price does not correspond to the usual market price charged by other sellers or where a digit is missing or has been added.
3.8. Once the Contract is concluded, you are obliged to pay the Total Price.
3.9. If you have created a User Account, you may place an Order through it. Even in such a case, you are obliged to verify the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating the Order is identical to that of a buyer without a User Account, with the advantage that your identification details do not need to be entered repeatedly.
3.10. In certain cases, we allow discounts to be used for the purchase of Goods. In order for a discount to be granted, you must fill in the information regarding such discount in the designated field within the Order proposal. If you do so, the Goods will be provided to you at the discounted price.
4. USER ACCOUNT
4.1. Based on your registration in the online store, you may access your User Account.
4.2. When registering a User Account, you are obliged to provide all entered data correctly and truthfully and to update it in the event of any changes.
4.3. Access to the User Account is secured by a username and password. You are obliged to maintain confidentiality regarding these access details and not to provide them to any third party. In the event of misuse of such details, we shall bear no responsibility.
4.4. The User Account is personal, and you are therefore not entitled to allow third parties to use it.
4.5. We may cancel your User Account, especially if you do not use it for more than two years or if you breach your obligations under the Contract.
4.6. The User Account may not be available continuously, in particular with regard to the necessary maintenance of hardware and software.
5. PRICE AND PAYMENT TERMS, RETENTION OF TITLE
5.1. The Price is always stated in the online store, in the Order proposal and, of course, in the Contract. In the event of a discrepancy between the Price stated for the Goods in the online store and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the Price in the Contract. The Delivery Charge, or the conditions under which delivery is free of charge, are also stated in the Order proposal.
5.2. The Total Price includes VAT and all statutory fees.
5.3. We will require payment of the Total Price after conclusion of the Contract and before handing over the Goods. Payment of the Total Price may be made in the following ways:
a) Online card payment, Stripe Payment, Apple Pay and Google Pay. In such a case, payment is processed through the Stripr payment gateway, and the payment is subject to the terms and conditions of that payment gateway, available under: Stripe Terms and Conditions. In the case of online card payment, the Total Price is due within 1 day.
5.4. The Invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address. The Invoice will also be available in your User Account.
5.5. Ownership of the Goods passes to you only after you have paid the Total Price and taken over the Goods. In the case of payment by bank transfer, the Total Price is deemed paid when it is credited to our account; in other cases, it is deemed paid at the moment the payment is made.
5.6. If a store promotion is running in the online store, the order quantity for certain products may be temporarily limited.
5.7. A store promotion means discounts on purchases, percentage discounts, or clearance sales. Such Goods are always marked with the label “Store Promotion”.
6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO GOODS
6.1. The Goods will be delivered to you no later than within 45 days by the method of your choice. You may choose from the following delivery options:
a) personal collection at pickup points of Packeta
6.2. Goods may only be delivered within the EU.
6.3. The delivery time of the Goods always depends on their availability and on the chosen method of delivery and payment. The expected delivery time will be communicated to you in the Order confirmation. The time stated in these Terms is only indicative and may differ from the actual delivery time.
6.4. Upon receipt of the Goods from the carrier, you are obliged to check the integrity of the packaging of the Goods and, in the event of any defects, to notify the carrier and us without undue delay. If the packaging is damaged in a way indicating unauthorized interference with the shipment, you are not obliged to accept the Goods from the carrier.
6.5. If you breach your obligation to accept the Goods, except in the cases under Clause 6.4 of these Terms, this shall not constitute a breach of our obligation to deliver the Goods to you. At the same time, your failure to accept the Goods does not constitute withdrawal from the Contract between you and us. However, in such a case, we are entitled to withdraw from the Contract due to your material breach of the Contract, or to store the Goods, in which case you are obliged to pay us a storage fee 10 EUR. If we decide to withdraw from the Contract, such withdrawal becomes effective on the day it is delivered to you. Withdrawal from the Contract does not affect any claim for reimbursement of the Delivery Charge or any claim for damages, if any damage has arisen.
6.6. If, for reasons arising on your side, the Goods are delivered repeatedly or by a method other than agreed in the Contract, you are obliged to reimburse us for the costs associated with such repeated delivery. Payment details for these costs will be sent to your e-mail address stated in the Contract, and they are due within 14 days from delivery of the e-mail.
6.7. The risk of damage to the Goods passes to you at the moment you take over the Goods. If you fail to take over the Goods, except in the cases under Clause 6.4 of these Terms, the risk of damage to the Goods passes to you at the moment when you had the opportunity to take over the Goods but failed to do so for reasons on your side. The transfer of the risk of damage means that from that moment you bear all consequences connected with the loss, destruction, damage or any deterioration of the Goods.
6.8. If the Goods were not listed as in stock in the online store and only an indicative availability period was stated, we will always inform you in the event of:
a) an extraordinary interruption in the production of the Goods, in which case we will always inform you of the new expected availability date or of the fact that delivery of the Goods will not be possible;
b) a delay in the delivery of the Goods from our supplier, in which case we will always inform you of the new expected delivery date.
6.9. Free shipping: The condition for entitlement to free shipping is payment of the minimum total purchase price of the shipped Goods in the amount specified in the online store. In the event of partial withdrawal from the purchase contract by the buyer, where the total purchase price of the Goods in respect of which the buyer has withdrawn from the Contract does not reach the minimum amount required for entitlement to free shipping under the previous sentence, the buyer’s right to free shipping ceases, and the buyer is obliged to reimburse the seller for the shipping costs.
7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
7.1. We guarantee that, at the time the risk of damage to the Goods passes to you under Clause 6.7 of these Terms, the Goods are free from defects, in particular that the Goods:
a) correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;
b) are fit for the purpose for which you require them and with which we have agreed;
c) are supplied with the agreed accessories and instructions for use, including assembly or installation instructions;
d) are fit for the purpose for which goods of this kind are usually used;
e) by their quantity, quality and other characteristics, including durability, functionality, compatibility and safety, correspond to the usual characteristics of goods of the same kind that you may reasonably expect, also taking into account public statements made by us or another person in the same contractual chain, in particular by advertising or labelling;
f) are supplied with accessories, including packaging, assembly instructions and other instructions for use, which you may reasonably expect; and
g) correspond in quality or workmanship to any sample or model provided to you before the conclusion of the Contract.
7.2. The rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended).
7.3. If the Goods have a defect, in particular if any of the conditions under Clause 7.1 is not met, you may notify us of such defect and exercise your rights arising from defective performance (i.e. make a complaint/claim regarding the Goods) by sending an e-mail or letter to our addresses stated in our identification details. You may also use the model form provided by us, which forms Appendix No. 1 to these Terms. When exercising rights arising from defective performance, you must choose how you wish the defect to be resolved, and you may not subsequently change this choice without our consent. We will handle the complaint in accordance with the right arising from defective performance exercised by you.
7.4. If the Goods have a defect, you have the following rights:
a) to have the defect remedied by delivery of new Goods free from defects, or by delivery of a missing part of the Goods; or
b) to have the defect remedied by repair of the Goods,
unless the chosen method of remedy is impossible or disproportionately costly in comparison with the other method, which shall be assessed in particular with regard to the significance of the defect, the value the Goods would have without the defect, and whether the defect can be remedied by the other method without significant inconvenience to you.
7.5. We are entitled to refuse to remedy the defect if it is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the Goods would have without the defect.
7.6. You further have the right to:
a) a reasonable discount from the Price; or
b) withdraw from the Contract,
if:
- we refuse to remedy the defect or fail to remedy it in accordance with the legal regulations;
- the defect occurs repeatedly;
- the defect constitutes a material breach of the Contract; or
- it is apparent from our statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.
7.7. The right to withdraw from the Contract does not apply if the defect of the Goods is insignificant.
7.8. If you caused the defect in the Goods yourself, you are not entitled to rights arising from defective performance.
7.9. Wear and tear of the Goods caused by their usual use is not considered a defect, and in the case of used Goods, wear and tear corresponding to the extent of their previous use is also not considered a defect.
7.10. When you make a complaint, we will issue you written confirmation stating:
a) the date on which you made the complaint;
b) the subject matter of the complaint;
c) the method of settlement requested by you;
d) your contact details for the purpose of providing information on the settlement of the complaint.
7.11. Unless we agree on a longer period, we will remedy the defects and provide you with information on the settlement of the complaint within 30 days of receiving the complaint, using the contact details provided by you. If this period expires in vain, you may withdraw from the Contract or request a reasonable discount.
7.12. We will inform you of the settlement of the complaint by e-mail and issue you confirmation of the date and method of settlement. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs. You are obliged to prove such costs, e.g. by receipts or confirmations of delivery costs. If the defect has been remedied by delivery of new Goods, you are obliged to return the original Goods to us, but we will bear the costs of such return.
7.13. If you are an entrepreneur, you are obliged to notify and point out the defect without undue delay after you could have discovered it, but no later than within three days of taking over the Goods.
7.14. If you are a consumer, you are entitled to exercise rights arising from defective performance in respect of a defect that occurs in consumer Goods within 24 months of taking over the Goods.
8. WITHDRAWAL FROM THE CONTRACT
8.1. Withdrawal from the Contract, i.e. termination of the contractual relationship between you and us from the beginning, may occur for the reasons and by the methods specified in this Article or in other provisions of these Terms where the possibility of withdrawal is expressly stated.
8.2. If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have, in accordance with Section 1829 of the Civil Code, the right to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract, or, in the case of the purchase of Goods, within 14 days from the date of receipt of the Goods. If we have concluded a Contract the subject of which is several items of Goods or delivery of several parts of Goods, this period begins on the date of delivery of the last item or part of the Goods, and if we have concluded a Contract under which Goods are to be delivered to you regularly and repeatedly, the period begins on the date of delivery of the first delivery.
8.3. You may withdraw from the Contract by any demonstrable means (in particular by sending an e-mail or letter to our addresses stated in our identification details). You may also use the model form provided by us, which forms Appendix No. 2 to these Terms.
8.4. However, even as a consumer, you may not withdraw from the Contract in cases where the subject matter of the Contract is performance listed in Section 1837 of the Civil Code.
8.5. The withdrawal period under Clause 8.2 of these Terms is deemed preserved if you send us notice during that period stating that you withdraw from the Contract.
8.6. In the event of withdrawal from the Contract under Clause 8.2 of these Terms, you are obliged to send the Goods back to us within 14 days of withdrawal, and you bear the costs associated with returning the Goods to us. You are, on the other hand, entitled to reimbursement of the Delivery Charge, but only in the amount corresponding to the cheapest delivery method offered by us for delivery of the Goods. If you withdraw from the Contract due to our breach of the concluded Contract, we also bear the costs associated with returning the Goods to us, but again only up to the amount of the Delivery Charge corresponding to the cheapest delivery method offered by us when delivering the Goods.
8.7. In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was received, or to another account chosen by you in the notice of withdrawal. However, the amount will not be refunded before we receive the Goods or before you prove to us that the Goods have been sent back to us. Please return the Goods to us clean and, if possible, including the original packaging.
8.8. In the event of withdrawal from the Contract under Clause 8.2 of these Terms, you are liable to us for any decrease in the value of the Goods resulting from handling the Goods in a manner other than that necessary to acquaint yourself with the nature, characteristics and functionality of the Goods, i.e. in the manner in which you would acquaint yourself with the Goods in a brick-and-mortar store. If we have not yet refunded the Price to you, we are entitled to set off our claim for such costs against your claim for refund of the Price.
8.9. In the event of withdrawal from the Contract without giving any reason within 14 days, any gift agreement related to the Contract shall cease to be effective.
8.10. We are entitled to withdraw from the Contract at any time before delivering the Goods to you if there are objective reasons why the Goods cannot be delivered (in particular reasons on the part of third parties or reasons arising from the nature of the Goods), even before the expiry of the period stated in Clause 6.9 of these Terms. We may also withdraw from the Contract if it is apparent that you have intentionally provided incorrect information in the Order. If you purchase Goods within the scope of your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving any reason.
9. BREACH OF THE PURCHASE CONTRACT
Failure to collect the parcel does not constitute withdrawal from the purchase contract, but a breach of it. We are entitled to charge reimbursement of unnecessarily incurred costs in the amount of 10 EUR.
10. CONSUMER DISPUTE RESOLUTION
10.1. We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826(1)(e) of the Civil Code.
10.2. Consumer complaints are handled via the e-mail address info@bohemuse.eu. Information on the handling of the complaint will be sent to the buyer’s e-mail address.
10.3. The Czech Trade Inspection Authority (Česká obchodní inspekce), with registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: http://www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the Contract. The online dispute resolution platform available at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the Seller and a buyer who is a consumer under a purchase contract concluded by electronic means.
10.4. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
11. FINAL PROVISIONS
11.1. If our and your legal relationship contains an international element (for example, if we send Goods outside the territory of the Czech Republic), the relationship shall always be governed by the law of the Czech Republic. However, if you are a consumer, your rights arising from generally binding legal regulations are not affected by this choice of law.
11.2. We will deliver all written correspondence to you by electronic mail. Our e-mail address is stated in our identification details. We will deliver correspondence to the e-mail address stated by you in the Contract, in the User Account, or through which you contacted us.
11.3. The Contract may only be amended on the basis of our written agreement. However, we are entitled to amend and supplement these Terms; such amendment shall not affect Contracts already concluded, but only Contracts concluded after the effective date of the amendment. In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, outages of subcontractors, etc.), we shall not be liable for damage caused as a result of or in connection with force majeure, and if the force majeure situation lasts longer than 10 days, both you and we have the right to withdraw from the Contract.
11.4. Appendices to these Terms include a model complaint form and a model withdrawal form.
11.5. The Contract, including these Terms, is archived by us in electronic form, but is not accessible to you. However, you will always receive these Terms and the Order confirmation containing the Order summary by e-mail and will therefore always have access to the Contract without our assistance. We recommend that you always save the Order confirmation and these Terms.
11.6. These Terms become effective on 6 January 2026.
Intellectual Property and Website Content
All content displayed on this website, including but not limited to product photographs, videos, graphics, text, product descriptions, logos, visual identity, page layout and other materials, is protected by copyright and other intellectual property rights.
Unless stated otherwise, all rights to such content belong to the website operator, or the website operator is authorised to use such content under licence.
No content from this website may be copied, downloaded, stored, reproduced, edited, distributed, published, used for commercial purposes, or otherwise used without the prior written consent of the website operator. This includes, in particular, use on other websites, social media platforms, advertisements, product listings, marketplaces or any other sales channels.
Any unauthorised use of the website content may constitute an infringement of the website operator’s intellectual property rights and may result in legal action.
APPENDIX NO. 1 – COMPLAINT / DEFECT CLAIM FORMAddressee: Jitka Adlerová Hrudkov 34 382 73 Vyšší Brod
Notice of Complaint / Defect Claim
Date of conclusion of the Contract:
Name and surname:
Address:
E-mail address:
Goods being complained about:
Description of defects in the Goods:
Requested method of settlement of the complaint:
At the same time, I request the issuance of confirmation of the complaint, stating when I exercised this right, what the subject of the complaint is, what method of settlement I request, together with my contact details for the purpose of providing information about the settlement of the complaint.
Date: ______________________
Signature: ______________________
APPENDIX NO. 2 – WITHDRAWAL FORMAddressee: Jitka Adlerová Hrudkov 34 382 73 Vyšší Brod
I hereby declare that I withdraw from the Contract:
Date of conclusion of the Contract:
Name and surname:
Address:
E-mail address:
Specification of the Goods to which the Contract relates:
Method for refunding the received funds, or bank account number:
If the buyer is a consumer, they have the right, if they ordered Goods through the online store www.bohemuse.eu (the “Company”) or by other means of distance communication, except for the cases listed in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from the concluded purchase contract within 14 days from the date of conclusion of the Contract, or, in the case of the purchase of Goods, within 14 days from the date of receipt of the Goods. In the case of a contract the subject of which is several items of Goods or delivery of several parts of Goods, this period begins on the date of delivery of the last item or part of the Goods, and in the case of a contract under which Goods are to be delivered regularly and repeatedly, on the date of delivery of the first delivery.
The buyer shall notify the Company of such withdrawal in writing at the address of the Company’s place of business or electronically to the e-mail address stated in the model form.
If a buyer who is a consumer withdraws from the purchase contract, they shall send or hand over to the Company, without undue delay, no later than 14 days from withdrawal from the purchase contract, the Goods received from the Company.
If a buyer who is a consumer withdraws from the purchase contract, the Company shall return to them, without undue delay, no later than 14 days from withdrawal from the purchase contract, all funds received from them on the basis of the purchase contract (the purchase price of the delivered Goods), including delivery costs, in the same manner. If the buyer chose a delivery method other than the cheapest method of delivery of the Goods offered by the Company, the Company shall return the delivery costs only in the amount corresponding to the cheapest offered method of delivery of the Goods. The Company is not obliged to return the received funds to the buyer before the Goods are returned or before the buyer proves that the Goods have been sent back to the Company.
Date: ______________________
Signature: ______________________